Tag: Cybersecurity
It’s All In the Details: Can Micro-Interactions Make or Break Trust? (Ep. 36)

It’s All In the Details: Can Micro-Interactions Make or Break Trust? (Ep. 36)

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You never get the chance to redo a first introduction, so make sure you can control as much of it as you can!

In this episode of the 401(k) Marketing Podcast, Rebecca Hourihan shares her recent encounter with a local attorney, which highlighted the profound impact of seemingly minor details during a first meeting. The episode explores key lessons for advisors to build and maintain client trust.

Rebecca discusses:

  • How micro-interactions can make or break the trust of a client or prospect
  • Incremental adjustments to improve your onboarding process
  • The escalating need for robust cybersecurity measures
  • Her views on regaining trust after a mistake
  • And more

Resources:

Connect with Rebecca Hourihan: 

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Elevating Advisor Standards Through CEFEX Certification with Carlos Panksep (Ep. 34)

Elevating Advisor Standards Through CEFEX Certification with Carlos Panksep (Ep. 34)

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In financial services, trust is paramount. Certification programs are a great way to strengthen your client’s trust and stand out to plan sponsors!

In this episode of the 401(k) Marketing Podcast, Missy Schoedel speaks with Carlos Panksep, Vice President at Broadridge and General Manager at the Centre for Fiduciary Excellence (CEFEX). They highlight the benefits of CEFEX certification for retirement plan advisors.

Carlos Panksep discusses:

  • The significance of getting certified
  • CEFEX’s rigorous assessment process (and how it helps improve the internal processes in your practice)
  • How to effectively incorporate your certification into your marketing
  • CEFEX’s new DOL cybersecurity verification
  • And more

Resources:

Connect With Carlos Panksep:

Connect With Missy Schoedel: 

About Our Guest:

Carlos Panksep is VP, CEFEX at Broadridge Financial Solutions. He is responsible for operations for CEFEX’s global assessment and certification programs, including a network of analysts. Carlos ensures the integrity of the CEFEX brand and the adherence to the principles of the international standard for performing certification assessments: ISO/IEC 17021. 

Carlos is from QMI, a division of the Canadian Standards Association, where he was responsible for Corporate Operations, including registration, certification, continual improvement, information technology and international operations. Carlos brings to CEFEX the management skills required to run an independent third-party registration program, similar in design to ISO 9001. This includes the assurance of audit quality control, audit consistency, customer satisfaction monitoring and information transparency.

Carlos also has over 20 years of high-tech management experience. He held senior product management, sales and marketing positions at Bell Canada, Canada’s largest telecommunications company. He has also managed a very small high-tech start-up during the dot-com boom. Carlos has a Bachelor of Science in Engineering from the University of Waterloo in Ontario, Canada. He is active in sports, music, and photography. He lives in Toronto, is married and has 2 sons.

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